Terms & Conditions of Sale
All orders accepted by Thasar Srl are subject to the Terms and Conditions of Sale set out below:
1.1 All orders for products and services on the website at https://programmablepower.store (the “Programmablepower.store” website) accepted by Thasar Srl are subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by Thasar Srl unless agreed in writing by an authorised signatory of Thasar Srl or expressly stated otherwise in these terms and conditions of sale.
1.2 All descriptions of the products and services contained on the website or otherwise communicated to any purchaser of such products or services (the “Customer”) are approximate only and shall not form any part of the contract between Thasar Srl and the Customer. Thasar Srl shall not be liable to the Customer for any errors or omissions on the Programmablepower.store website or other product advertisement. The advertising of products and services on the Programmablepower.store website is not an offer capable of acceptance; it merely constitutes an invitation by Thasar Srl for the Customer to make an offer to purchase products and services. Thasar Srl' acceptance of the Customer's order will take place when Thasar Srl confirms pricing and delivery dates to the Customer in writing, at which point a contract will come into existence between Thasar Srl and the Customer.
1.3 These terms and conditions of sale do not apply to export transactions, nor to Product Plus Products, to which separate terms and conditions of sale apply.
1.4 Thasar Srl is a business-to-business supplier. The Programmablepower.store website is intended for use by business customers and not by private individuals acting as consumers (“Consumers”). Notwithstanding the foregoing, nothing in these terms and conditions of sale shall affect the statutory rights of a Customer who deals as a consumer.
1.6 The Customer’s particular attention is required for clause 11, which sets out certain limitations of Thasar’ liability.
2.1 The prices of the products and services are as set out on the Programmablepower.store website. Thasar Srl reserves the right to change prices without prior notice at any time. Customer is informed that prices and products in the printed hard copy catalogue are subject to change. Up-to-date information can be found on the Programmablepower.store website.
2.2 The price of an ordered product or service will be as set out on the Programmablepower.store website at the time of order acceptance by Thasar Srl, except for products or services ordered for delivery at a future specified date (“forward orders”). The price for forward orders may be varied by Thasar Srl after the date of order acceptance by written notice to the Customer.
2.3 All prices exclude VAT, which Thasar Srl will add at the rate applicable at the date of order acceptance.
3.1 Thasar Srl reserves the right to decline to trade with any company or person. Thasar Srl may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by Thasar Srl. Further, Thasar Srl may cancel orders which have been accepted by giving written notice of such cancellation to the Customer by telephone, email or facsimile within a reasonable period of receipt of the order by Thasar Srl. If Thasar Srl rejects or cancels an order for which payment has been taken, it will refund the amount to the Customer as soon as reasonably practicable.
3.2 Thasar Srl executes orders to the Customer's requirements, but may provide substitute products where requested by the Customer, or where the product has been superseded by the latest version. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will (at the Customer’s option) either be put on back order to be fulfilled when Thasar Srl next has available stock or be cancelled and refunded to the Customer.
3.3 If the Customer orders the wrong product or number of products, or duplicates orders, the provisions of clause 12 (Cancellation and Returns) will apply.
4.1 Subject to any cancellation, substitution or non-fulfilment of Customer's orders in accordance with clause 3 (Ordering), Thasar Srl will deliver the products specified in the Customer's order. Thasar Srl may use third party delivery agents to deliver products to Customers.
4.2 The Customer's delivery options, and the prices for them, are as set out on the Programmablepower.store website at the date of order or will be notified to the Customer at the time of order.
4.3 Delivery prices apply per order, irrespective of the number of products ordered. Delivery will be made to the Customer's usual business address, unless otherwise agreed in writing.
4.4 Thasar Srl will aim to deliver products in accordance with the times and dates for delivery quoted on the Programmablepower.store website, but Quoted Delivery Times are approximate only and Thasar Srl shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.
4.5 If any delivery has not been made by the Quoted Delivery Time, then subject to the Customer notifying Thasar Srl of such delay, Thasar Srl will endeavour to ascertain if the product has been delivered and will inform the Customer of the status of the delivery or the new expected delivery time. Thasar Srl may also, at its discretion, refund the total delivery charge to the Customer. If a revised delivery time is not acceptable Thasar Srl may also, at its discretion, offer an alternative delivery option. These are the Customer's exclusive remedies for late delivery.
5. Inspection, Delivery Delays and Non-Delivery
5.1 The Customer must inspect the products as soon as is reasonably possible after delivery or collection. The Customer shall, within 30 days of the date of delivery or collection or, in the case of sub-clause iv below, the Quoted Delivery Time or any updated estimated date for delivery, give notice to Thasar Srl in detail of:
i Any defect in the product that is apparent on reasonable examination. In this case Thasar Srl shall, at Thasar's discretion, replace the products or refund the purchase price. In any event the Customer must refuse parcels delivered to it in a damaged condition;
ii Any shortfall in products delivered. In this case Thasar Srl shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;
iii Any delivery of products not in accordance with the order. In this case Thasar Srl shall, at Thasar's discretion, replace the products or refund the purchase price; or
iv Any non-delivery of the products (in which case the time limit is within 10 days of the estimated despatch date). In this case Thasar Srl shall deliver the undelivered products or refund the price of the undelivered products.
5.2 If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. Thasar' record of the products despatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.
5.3 The remedies set out above are the Customer's exclusive remedies for non-delivery or short delivery of products, or for apparent defects in the products or delivery of products not in accordance with the order. Thasar Srl shall not be liable for any losses, consequential or otherwise, or for costs (including legal costs), expenses, liabilities, loss of profits, loss of productivity, business or economic loss, depletion of goodwill, damages, claims, demands, proceedings, judgments or otherwise arising from these circumstances.
6.1 If Thasar Srl has not granted credit to the Customer, payment terms are cash with order.
6.2 Credit terms (subject to satisfactory references and at Thasar's absolute discretion) are available. If credit has been granted, on acceptance of a Customer's order, Thasar Srl will issue that Customer with an invoice. Such invoice will be sent by email in PDF format, unless otherwise agreed between Thasar Srl and the Customer. The Customer shall pay the price of the product or service by the 20th day of the month following the month in which the products are despatched. All payments must be made without any set-off, deduction or counterclaim.
6.3 If any sum is not paid on the due date for payment then, without prejudice to any other right or remedy:
i all sums then outstanding from the Customer will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date, and
ii Thasar Srl may apply a compensation charge as an estimate of administrative and other wasted costs incurred by Thasar to the Customer of €40 for outstanding sums up to €999.99; €70 for outstanding sums between €1,000 and €9,999.99; and €100 for outstanding sums of €10,000 or more; and
iii Thasar may also charge the Customer interest from the due date until payment is made in full (both before and after any judgement) on the amount unpaid at a rate which is 4 per cent per annum above the Bank of Italy base rate as set at 31 December for the period 1 January to 30 June inclusive in the following year and as set at 30 June for the period 1 July to 31 December inclusive, compounded monthly.
7. Risk and Ownership
7.1 In the case of products to be delivered to the Customer's property, risk of loss of or damage to the products shall pass to the Customer on delivery, unless the Customer wrongfully fails to take delivery of the products, in which case such risk shall pass to the Customer at the time when Thasar Srl has attempted to deliver the products.
7.2 Ownership of any product supplied shall not pass to the Customer until full payment of the purchase price of the products and of all other amounts owing to Thasar Srl has been made. If the Customer is late in paying any sum to Thasar Srl, then Thasar Srl shall be entitled to the immediate return of all products where ownership has not passed to the Customer. The Customer authorises Thasar Srl and its agents to recover any such products in such circumstance, and to enter any premises of the Customer for that purpose.
7.3 Demand for or recovery of the products by Thasr Srl shall not of itself discharge either the Customer's liability to pay the whole of the price and take delivery of the products or Thasar's right to sue for the whole of the price.
8. Product and Availability Information
8.1 Thasar Srl reserves the right, without prior notice, to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability.
8.2 Unless otherwise confirmed in writing, nothing on the Programmablepower.store website is to be taken as a representation of the source of origin, manufacture, or production of the products or any part of them.
9. Warranties and Remedies
9.1 Thasar Srl warrants that no product purchased from Thasar Srl (Programmablepower.store website) is materially defective.
9.2 In the event of any such product being materially defective, and subject to the provisions of clause 5 (Inspection, Delivery, Delays and Non-Delivery) surrounding defects apparent on delivery, Thasar Srl will (at its option) replace or repair the product or refund the purchase price.
9.3 Thasar Srl warrants that any service purchased from Programmablepower.store website as referred to in clause 13 (Services) will be provided using reasonable care and skill. If any such service falls short of this standard, Thasar Srl will, at its option, either re-provide the service or supply to the Customer free of charge a substitute product in place of the defectively serviced product.
9.4 These warranties shall not apply to any defect which arises from improper use, failure to follow the product instructions, or any repair or modification made without the consent of Thasar Srl.
9.5 The remedies set out in this clause 9 shall be the Customer's sole remedies for any breach of warranty and in respect of the supply or non-supply of products and/or services.
9.6 The availability of the remedies set out in this clause 9 is subject to:
i a claim being made in writing to Thasar Srl, prior to the return of any defective product, and within 12 months of the original date of despatch or date of service, or such other periods as may be indicated by Thasar Srl for specific products or services from time to time in writing; and
ii the Customer returning or disposing of the relevant products, or making them available for collection by Thasar Srl, in accordance with Thasar's instructions and suitably packaged. In particular, for any returns, the Customer must obtain a returns number from Thasar Srl and quote this on all paperwork, and state the original invoice number in respect of the products and the nature of any claimed defect.
9.7 Where the Customer returns defective products otherwise than in accordance with these provisions, Thasar Srl may refuse such products and return them to the Customer at the cost of the Customer.
9.8 Any products which are replaced by Thasar Srl shall become the property of Thasar Srl. Title to replacement products shall pass to the Customer in accordance with the provisions of clause 7 (Risk and Ownership), and the period of the replacement product's warranty shall be the unexpired period of the defective product's warranty.
9.9 The Customer shall have no remedy in respect of any untrue statement made to it upon which it relied in ordering products and/or services (unless such untrue statement was made fraudulently) other than any remedy it may have set out expressly in these terms and conditions of sale.
9.10 Save as expressly provided in these terms and conditions of sale, all implied warranties, terms and conditions (whether statutory or otherwise) concerning the supply or non-supply of products and/or services are excluded to the fullest extent permitted by law (including, without limitation, the implied terms of satisfactory quality, fitness for purpose and provision of services with reasonable care and skill).
9.11 Except as required by law, Thasar Srl will not be liable to the Customer for any loss, damage or liability of any kind whatsoever which arises out of the breach of implied warranties, terms or conditions (statutory or otherwise) or breach of any other duty of any kind imposed on Thasar Srl by operation of law. The Customer acknowledges that it is responsible for ensuring that the products and services it orders are fit for the purposes for which it intends to use them.
10. Export Control and Limitations of Use
10.1 Certain products sold by Thasar Srl are subject to export control regulations of the United Kingdom, the United States of America, the European Union and other countries (“Export Laws”). The Customer shall comply with such Export Laws and obtain any licence or permit required to transfer, export, re-export or import the products.
10.2 The Customer shall not, directly or indirectly, sell, permit to be sold, dispose of, export, re-export or otherwise provide products to any country or entity under sanction or embargo administered by the United Kingdom, the United States of America, the European Union or other country.
10.3 The Customer certifies that products purchased from Thasar Srl will not be used, sold or incorporated into products used directly or indirectly in the design, development, production or use of chemical, biological or nuclear weapons, delivery vehicles and systems of the same or in the development of any weapons of mass destruction.
10.4 Products sold by Thasar Srl are not recommended or authorised for use in life support, surgical implantation, nuclear or aircraft applications or for any use or application in which the failure of a single component could cause substantial harm to persons or property.
10.5 Classifications of product for export purposes, including ECCN and Harmonised Tariff codes, are made for internal use by Thasar Srl only. Such information is provided by Thasar Srl in good faith based on the information available to it at the time of compilation. Thasar Srl makes no warranty or representation that such information is up to date or correct, and shall not be liable to the Customer for any form of loss or damage suffered by the Customer as a result of reliance upon such information. Use of the information is done so at the Customer’s own risk with no recourse to Thasar Srl. The Customer is responsible for ensuring compliance with all applicable export legislation, including determining the correct classification of an item at the time of any onward export.
11.1 Thasar Srl shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, loss of profits, productivity, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to its negligence or that of its employees, agents or sub-contractors.
11.2 Thasar Srl shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits, loss of productivity or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with: (i) any express or implied terms of the contract between Thasar srl and the Customer, or of any order accepted by Thasar Srl; (ii) any duty of any kind imposed on Thasar Srl by law arising out of or in relation to the contract between Thasar srl and the Customer or order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale.
11.3 If, notwithstanding any other provisions in these terms and conditions of sale including without limitation clauses 9 (Warranties and Remedies), 10 (Limitations of Use) and 11 (Liability), any liability attaches to Thasar Srl, Thasar's liability to the Customer arising out of or in connection with these terms and conditions of sale or any order whether in contract, tort or otherwise in respect of one or more of (i) any express or implied terms of the contract between Thasar Srl and the Customer, or of any order accepted by Thasar Srl; (ii) any duty of any kind imposed on Thasar Srl by law arising out of or in relation to the contract between Thasar Srl and the Customer or the order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale, shall be limited in the aggregate to €10,000 or the total value of the order, whichever is greater.
11.4 Nothing in these terms and conditions of sale (including without limitation this clause 11) shall exclude or limit the liability of Thasar Srl for death or personal injury caused by the negligence of Thasar Srl or its employees, agents or sub-contractors, or for fraud or anything else which cannot by law be limited or excluded.
12. No fault Cancellations and Returns
12.1 Thasar Srl may, at its discretion and in writing, allow an order to be cancelled where there is no fault with the product subject to Thasar Srl recovering from the Customer the costs incurred by Thasar Srl, and subject to the processing charge provided for in this clause 12.
12.2 In the event of cancellation of part of any order only, Thasar Srl may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
12.3 For Customers other than Consumers, a processing charge may apply in respect of all products returned other than due to defects covered by the warranty at clause 9.
12.4 Customers may only return products to Thasar Srl, and receive a credit or refund or replacement on the following conditions:
i The Customer should contact Thasar Srl to obtain a returns number (to be quoted on all relevant paperwork)
ii Return must be made within 30 days of the date of delivery (as stated on the delivery documentation) or collection of such product(s).
iii Products must be returned to Thasar Srl in their original condition and packaging and in a condition which will enable them to be immediately fit for re-sale;
iv The Customer must follow any specific instructions which appear on the Programmablepower.store website with any product regarding its return to Thasar Srl; and
v Products must be returned to Thasar Srl adequately packed and clearly labelled to: Thasar Srl – via Larga, 23 – 20122 Milano Italy.
vi The Customer must quote the Returns Number on the parcel being returned.
12.5 Where the Customer returns products to Thasar Srl not in accordance with clause 12.4 (i) – (vi) above (for example, after the period for returns has expired or in an unfit state) Thasar Srl may refuse to accept the return and return the products to the Customer at the Customer's expense or may apply a handling charge which relates to the actual cost of reprocessing.
12.6 This no fault returns policy excludes software, calibrated products, specially manufactured products and any products marked as non-cancellable (NC) or non-returnable (NR). 12.7 Thasar Srl accepts no responsibility for any loss of or damage to products in transit from Customer to Thasar Srl where Thasar Srl has not provided the collection Services.
13.1 Thasar Srl offers REPAIR services.
The REPAIR service is subject to the availability of parts and is only available if the product has not suffered excessive physical or electrical damage and is free from modifications (other than modifications detailed in the literature supplied with the product). Any instructions set out in the repair information/questionnaire supplied with the product in question must be complied with. Thasar Srl may at its absolute discretion either repair the product or replace it with a substitute product. Any Customer-generated software returned with a product will be erased or otherwise destroyed on receipt and Thasar Srl shall not be under any liability whatsoever in respect of any data contained in such software.
14. Force Majeure
A force majeure event is any event beyond the reasonable control of Thasar Srl (including but not limited to strikes, traffic congestion, the downtime of any external line, or Thasar's inability to procure services, materials or articles required for the performance of the contract except at enhanced prices). If Thasar Srl is prevented or restricted from carrying out all or any of its obligations under these terms and conditions of sale by reason of any force majeure event, then Thasar Srl shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period. If the force majeure event continues for a period longer than fourteen days, Thasar Srl may cancel the affected order or cancel the whole or any part of these terms and conditions of sale, without any liability to the Customer.
15. Data Protection and Customer Information
18. Law and Jurisdiction
18.1 The contract between Thasar Srl and the Customer based on these terms and conditions of sale as applicable to each Customer order shall be governed by and interpreted in accordance with Italian Law and the Customer submits to the non-exclusive jurisdiction of the Italian courts, but Thasar Srl may enforce the contract in any court of competent jurisdiction.
18.2 Customers who are Consumers may submit any disputes with Thasar Srl for resolution to the European Commission Online Dispute Resolution platform: https://webgate.ec.europa.eu/odr/.
18.3 If any part of these terms and conditions of sale is found to be unenforceable by any court or competent authority or would be found to be unenforceable if it were interpreted or construed in a particular way, then it is the parties' express intention that the relevant wording should be interpreted or construed so as to avoid such a finding and that, in the event of such a finding, the remainder of the provision in question shall be interpreted or construed to give it full effect.
Thasar Srl – socio unico
via Larga, 23
P.IVA / CF 07087740960
Tel (+39) 02 58312933
Fax (+39) 02 32066764